How To Start & Grow Your Business

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How to Respond to an Angry Customer via Social Media customer-service Operations Hint: Don't fire back From the Editor's Desk
Jan 21

Customer Service

Marketing-Red hartebeest dual in dust
Hint: Don't fire back

How to Respond to an Angry Customer via Social Media

The Internet is a place where the impact of words and ideas is magnified, which makes it such a powerful medium for brand awareness, good customer service and social... MORE
Startups: Don’t DIY on Tax Law, You’ll Regret it Later legal Operations Putting off decisions can lead to costs From the Editor's Desk
Jan 21

Legal

legal advice sign
Putting off decisions can lead to costs

Startups: Don’t DIY on Tax Law, You’ll Regret it Later

When you’re first starting up a small business, you’ll undoubtedly be advised to form an LLC. However, attorney Joe Chase points out that once entrepreneurs have taken the time to make things... MORE
Now is the Time to Review your Overtime Policies human-resources Operations Make sure you're in compliance From the Editor's Desk
Jan 19

Human Resources

Human Resources-Hanging file folder labeled Payroll
Make sure you're in compliance

Now is the Time to Review your Overtime Policies

In her article, “Why Overtime Pay Rules Matter Right Now,” Rebecca Mazin urges employers to take stock of their overtime policies to ensure compliance with current regulations, particularly since overtime... MORE
5 Things You Need to Know Before Purchasing a Business Phone System customer-service Operations A step every startup must take John Kinskey From the Editor's Desk
Jan 15

Customer Service

Customer Service: Happy Co-workers Wearing Headsets Working In Call Center
A step every startup must take

5 Things You Need to Know Before Purchasing a Business Phone System

With a mobile phone in your hand, the task of choosing a phone system might seem unnecessary in the early stages of your business, but it’s actually very important.... MORE
Hiring Tips for Attracting Talent human-resources Operations Stand out From the Editor's Desk
Jan 13

Human Resources

HR-Marketing manager jobs Ad
Stand out

Hiring Tips for Attracting Talent

As a small business owner, it is often challenging to find employees with the right skill-set for your company. We all know what it’s like to hire someone who... MORE
Effective Innovative Ideas for HR human-resources Operations Helps you keep a step ahead Tom Donovan From the Editor's Desk
Jan 13

Human Resources

Human Resource-Choosing the right person to hire in magnifying glass
Helps you keep a step ahead

Effective Innovative Ideas for HR

Innovation is often spoken about in business meetings, but for the most part the true meaning of innovation in terms of how to apply it is often misunderstood. Understanding... MORE
5 Simple Ways to Stay in Front of Your Customers customer-service Operations Customer service is changing Jeffrey Hayzlett From the Editor's Desk
Jan 13

Customer Service

Customer Service-Business man climbs form to increase his client satisfaction rating
Customer service is changing

5 Simple Ways to Stay in Front of Your Customers

Years ago, a typical business relationship looked something like this: A customer would come into your business, make a purchase, and then leave. She would only return when she... MORE
Power, Corruption and Testosterone management Operations Don't succumb to the allure Brian Amble From the Editor's Desk
Jan 12

Management

Silhouettes of businesspeople in business center
Don't succumb to the allure

Power, Corruption and Testosterone

Why are powerful leaders so often corrupt? What is it about power that appears to attract those who abuse it for personal gain? Is it power itself that corrupts... MORE
Live Chat as a Serious Contender customer-service Operations Live chat is on the rise Ross Dudley From the Editor's Desk
Jan 12

Customer Service

Diverse business people working in support center
Live chat is on the rise

Live Chat as a Serious Contender

With services going ever more digital, live chat is increasingly seen as the most effective channel for responding to customer queries, but is still only an emerging capability for... MORE
How Collaboration Will Save Company Culture management Operations Technology can play a major role Sean O'Brien From the Editor's Desk
Jan 09

Management

Leadership-Team collaboration
Technology can play a major role

How Collaboration Will Save Company Culture

I wear a lot of hats at PGi, but one of the closest to my heart is managing a team of corporate communicators. Part of that job entails creating... MORE