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How to Respond to an Angry Customer via Social Media customer-service Operations Hint: Don't fire back From the Editor's Desk
Jan 21

Customer Service

Marketing-Red hartebeest dual in dust
Hint: Don't fire back

How to Respond to an Angry Customer via Social Media
The Internet is a place where the impact of words and ideas is magnified, which makes it such a powerful medium for brand awareness, good customer service and social... MORE
  • From the Editor's Desk
  • Estimated reading time: 2 min read

  • Hummy's
    Highlights

    1Clients watch how you deal with public complaints. 2Favor direct communication to resolve the matter. 3Show more care in your reply than the complainer did.
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Startups: Don’t DIY on Tax Law, You’ll Regret it Later legal Operations Putting off decisions can lead to costs From the Editor's Desk
Jan 21

Legal

legal advice sign
Putting off decisions can lead to costs

Startups: Don’t DIY on Tax Law, You’ll Regret it Later
When you’re first starting up a small business, you’ll undoubtedly be advised to form an LLC. However, attorney Joe Chase points out that once entrepreneurs have taken the time to make things... MORE
  • From the Editor's Desk
  • Estimated reading time: 2 min read

  • Hummy's
    Highlights

    1Forming an entity is not enough. 2Tax law is complex and ever changing. 3Advice of a good accountant is invaluable.
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Now is the Time to Review your Overtime Policies human-resources Operations Make sure you're in compliance From the Editor's Desk
Jan 19

Human Resources

Human Resources-Hanging file folder labeled Payroll
Make sure you're in compliance

Now is the Time to Review your Overtime Policies
In her article, “Why Overtime Pay Rules Matter Right Now,” Rebecca Mazin urges employers to take stock of their overtime policies to ensure compliance with current regulations, particularly since overtime... MORE
  • From the Editor's Desk
  • Estimated reading time: 1 min read

  • Hummy's
    Highlights

    1Habitual unpaid overtime "just because" is illegal. 2Get professional and legal advice if you're unsure. 3Exempting employees from overtime must be justified.
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5 Things You Need to Know Before Purchasing a Business Phone System customer-service Operations A step every startup must take John Kinskey From the Editor's Desk
Jan 15

Customer Service

Customer Service: Happy Co-workers Wearing Headsets Working In Call Center
A step every startup must take

5 Things You Need to Know Before Purchasing a Business Phone System
With a mobile phone in your hand, the task of choosing a phone system might seem unnecessary in the early stages of your business, but it’s actually very important.... MORE
  • John Kinskey
  • Estimated reading time: 3 min read

  • Hummy's
    Highlights

    1It's vital to appear professional from the start. 2Customers prefer to directly access a person. 3Even in a virtual office, get a pro phone service.
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Hiring Tips for Attracting Talent human-resources Operations Stand out From the Editor's Desk
Jan 13

Human Resources

HR-Marketing manager jobs Ad
Stand out

Hiring Tips for Attracting Talent
As a small business owner, it is often challenging to find employees with the right skill-set for your company. We all know what it’s like to hire someone who... MORE
  • From the Editor's Desk
  • Estimated reading time: 1 min read

  • Hummy's
    Highlights

    1Promote your strengths. 2Create a detailed job description. 3Get help from your network and recruiters.
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Effective Innovative Ideas for HR human-resources Operations Helps you keep a step ahead Tom Donovan From the Editor's Desk
Jan 13

Human Resources

Human Resource-Choosing the right person to hire in magnifying glass
Helps you keep a step ahead

Effective Innovative Ideas for HR
Innovation is often spoken about in business meetings, but for the most part the true meaning of innovation in terms of how to apply it is often misunderstood. Understanding... MORE
  • Tom Donovan
  • Estimated reading time: 3 min read

  • Hummy's
    Highlights

    1Seek out, don't wait for, the best person. 2If you hire a "Yes" person, the business won't grow. 3Hire skills, not personalities.
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5 Simple Ways to Stay in Front of Your Customers customer-service Operations Customer service is changing Jeffrey Hayzlett From the Editor's Desk
Jan 13

Customer Service

Customer Service-Business man climbs form to increase his client satisfaction rating
Customer service is changing

5 Simple Ways to Stay in Front of Your Customers
Years ago, a typical business relationship looked something like this: A customer would come into your business, make a purchase, and then leave. She would only return when she... MORE
  • Jeffrey Hayzlett
  • Estimated reading time: 3 min read

  • Hummy's
    Highlights

    1Go to where they are. 2Know who they are. 3Ask questions.
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Power, Corruption and Testosterone management Operations Don't succumb to the allure Brian Amble From the Editor's Desk
Jan 12

Management

Silhouettes of businesspeople in business center
Don't succumb to the allure

Power, Corruption and Testosterone
Why are powerful leaders so often corrupt? What is it about power that appears to attract those who abuse it for personal gain? Is it power itself that corrupts... MORE
  • Brian Amble
  • Estimated reading time: 3 min read

  • Hummy's
    Highlights

    1Be humble. 2Abuse of power leads to lowered output. 3The longer power is held, the more it tempts.
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Live Chat as a Serious Contender customer-service Operations Live chat is on the rise Ross Dudley From the Editor's Desk
Jan 12

Customer Service

Diverse business people working in support center
Live chat is on the rise

Live Chat as a Serious Contender
With services going ever more digital, live chat is increasingly seen as the most effective channel for responding to customer queries, but is still only an emerging capability for... MORE
  • Ross Dudley
  • Estimated reading time: 4 min read

  • Hummy's
    Highlights

    1Real-time service goes a long way. 2Use automated responses cautiously. 3Empower your staff.
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How Collaboration Will Save Company Culture management Operations Technology can play a major role Sean O'Brien From the Editor's Desk
Jan 09

Management

Leadership-Team collaboration
Technology can play a major role

How Collaboration Will Save Company Culture
I wear a lot of hats at PGi, but one of the closest to my heart is managing a team of corporate communicators. Part of that job entails creating... MORE
  • Sean O'Brien
  • Estimated reading time: 4 min read

  • Hummy's
    Highlights

    1Increase Your Leadership’s Visibility. 2Give Everyone a Place to Gather. 3Bring People Together in Real-Time.
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