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How To Test Your Customer Service Culture In 10 Seconds (And How To Fix It If You Fail) customer-service Operations Your customer is all-important Micah Solomon From the Editor's Desk
May 05

Customer Service

Customer Service- We are here to help
Your customer is all-important

How To Test Your Customer Service Culture In 10 Seconds (And How To Fix It If You Fail)
Great customer service isn’t accomplished by just hiring nice people; it’s created by the culture you set.GO TO ARTICLE
  • From the Editor's Desk

  • Hummy's
    Highlights

    1Test out if you have a customer-oriented culture. 2Internally promote customer importance. 3If your strategy doesn't work, start fresh.
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Creating a Healthy Corporate Culture management Operations A good culture can motivate employees Eagle's Flight From the Editor's Desk
Apr 12

Management

Leadership-School of Blue Fish follow red fish concept
A good culture can motivate employees

Creating a Healthy Corporate Culture
The definition of a healthy corporate culture varies depending on who you talk to, but you’ll know it when you see it—employee engagement instead of withdrawal.GO TO ARTICLE
  • From the Editor's Desk

  • Hummy's
    Highlights

    1Change has to start at the top. 2Leader must have humility. 3Learn something new.
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What Benefits You Should Offer, Post-Healthcare Act human-resources Operations Options for small businesses From the Editor's Desk
Feb 27

Human Resources

American flag and a group of business people spread across it
Options for small businesses

What Benefits You Should Offer, Post-Healthcare Act
Health insurance. What used to be the cornerstone of an employee’s benefits package has become prohibitively expensive for many small companies to provide. The annual cost of covering a single... MORE
  • From the Editor's Desk
  • Estimated reading time: 2 min read

  • Hummy's
    Highlights

    1Consider a salary boost to cover premiums. 2Millennials value increased flexibility and time off. 3Affordable healthcare increases appeal of alternative perks.
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Offer Employees a Challenge and Improve Engagement management Operations Help retain top talent Inc's Partners - Capital One From the Editor's Desk
Feb 26

Management

In a rut/Running in circles
Help retain top talent

Offer Employees a Challenge and Improve Engagement
The opportunity to contribute one’s innate abilities and master new skills is the main driver of employee engagement and satisfaction, according to a Harvard study.GO TO ARTICLE
  • From the Editor's Desk

  • Hummy's
    Highlights

    1Employee performance is enhanced by challenging work. 2People need to feel learning new skills is welcomed. 3Growing in mastery leads to job satisfaction.
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How to Bring Out the Best in Your Management Style management Operations Which of the four types are you? Tony Alessandra From the Editor's Desk
Feb 13

Management

Getting the goal/winning a race illustration
Which of the four types are you?

How to Bring Out the Best in Your Management Style
If you’re a manager, you should be very aware of your management style and how it can affect others. Being conscious of the extremes of your behavioral type will... MORE
  • Tony Alessandra
  • Estimated reading time: 5 min read

  • Hummy's
    Highlights

    1Take a quiz to assess your style of management. 2Learn the strengths and weaknesses of your style. 3Understanding yourself helps you relate better with others.
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Why Inclusive Leadership Should Become the New Normal management Operations Stay curious and open to input Shirley Engelmeier From the Editor's Desk
Feb 03

Management

Leadership-businessman presses interface
Stay curious and open to input

Why Inclusive Leadership Should Become the New Normal
An inclusive leader is one who is able to skillfully “leverage employee insights and inputs to make positive change,” according to Shirley Engelmeier, CEO of InclusionINC. She emphasizes that... MORE
  • From the Editor's Desk
  • Estimated reading time: 1 min read

  • Hummy's
    Highlights

    1Valuable insights come from listening, not talking. 2Gain both innovation and perspective from others. 3Try inclusivity -- it really works!
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10 Small Business Management Books to Read This Year management Operations Leaders are readers Ivana Taylor From the Editor's Desk
Feb 03

Management

Management-Thailand Grand Canyon
Leaders are readers

10 Small Business Management Books to Read This Year
Successful management for small business owners is about identifying the right things to do, building a team, and then pulling them together to accomplish those things. When done well,... MORE
  • Ivana Taylor
  • Estimated reading time: 7 min read

  • Hummy's
    Highlights

    1Books for managers contain wisdom and practical advice. 2The latest titles incorporate technology and trends. 3Instead of reinventing the wheel, be guided by experts.
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Profile of a Customer Experience Success customer-service Operations Go above and beyond From the Editor's Desk
Feb 02

Customer Service

Autumnal park with lake
Go above and beyond

Profile of a Customer Experience Success
In today’s competitive business environment, companies must differentiate themselves in order to succeed. Josh Linkner, CEO of Detroit Venture Partners, writes that while product excellence is essential and expected, “only... MORE
  • From the Editor's Desk
  • Estimated reading time: 2 min read

  • Hummy's
    Highlights

    1A few customer perks go a long way. 2Keeping clients delighted is worth the effort. 3Word of mouth is still the best advertising.
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5 FAQs on Using Social Media for Customer Service customer-service Operations Solve my problem, #nowplease! Heike Young From the Editor's Desk
Jan 28

Customer Service

Dozens of social media icons haphazardly arranged
Solve my problem, #nowplease!

5 FAQs on Using Social Media for Customer Service
In this interview with Ben Conoley, lead analyst at ExactTarget Marketing Cloud, we discuss social media customer service best practices for any size business. Heike: Between Facebook and Twitter,... MORE
  • Heike Young
  • Estimated reading time: 3 min read

  • Hummy's
    Highlights

    1Customers expect customer service via FB and Twitter. 2A great platform to get feedback, and give thanks too. 3You can see how and where users discuss your brand.
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Customer Service: Cost Center or Brand Builder? customer-service Operations Raising the bar From the Editor's Desk
Jan 22

Customer Service

Customer Service-concept on blackboard
Raising the bar

Customer Service: Cost Center or Brand Builder?
Customer service can serve two vastly different functions depending on your strategy. If your customer service is adequate, you’ll achieve satisfactory results, but if it is extraordinary, you can achieve fierce brand loyalty and... MORE
  • From the Editor's Desk
  • Estimated reading time: 2 min read

  • Hummy's
    Highlights

    1Amazing service is a way to stand out. 2The more tailored the experience the better. 3Re-think your metrics to gauge satisfaction.
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