Great customer service isn’t accomplished by just hiring nice people; it’s created by the culture you set.GO TO ARTICLE

The definition of a healthy corporate culture varies depending on who you talk to, but you’ll know it when you see it—employee engagement instead of withdrawal.GO TO ARTICLE

Health insurance. What used to be the cornerstone of an employee’s benefits package has become prohibitively expensive for many small companies to provide. The annual cost of covering a single... MORE

The opportunity to contribute one’s innate abilities and master new skills is the main driver of employee engagement and satisfaction, according to a Harvard study.GO TO ARTICLE

If you’re a manager, you should be very aware of your management style and how it can affect others. Being conscious of the extremes of your behavioral type will... MORE

An inclusive leader is one who is able to skillfully “leverage employee insights and inputs to make positive change,” according to Shirley Engelmeier, CEO of InclusionINC. She emphasizes that... MORE

Successful management for small business owners is about identifying the right things to do, building a team, and then pulling them together to accomplish those things. When done well,... MORE

In today’s competitive business environment, companies must differentiate themselves in order to succeed. Josh Linkner, CEO of Detroit Venture Partners, writes that while product excellence is essential and expected, “only... MORE

In this interview with Ben Conoley, lead analyst at ExactTarget Marketing Cloud, we discuss social media customer service best practices for any size business. Heike: Between Facebook and Twitter,... MORE

Customer service can serve two vastly different functions depending on your strategy. If your customer service is adequate, you’ll achieve satisfactory results, but if it is extraordinary, you can achieve fierce brand loyalty and... MORE