How to Provide Great Customer Service Through Social Media
Social media sites such as Facebook and Twitter have evolved to become more than just platforms for sharing, marketing and advertising. Increasingly, consumers are also using social media to... MORE
Amazing Customer Service Starts With Amazing Business Management
It’s no secret that all businesses should have great customer service. Fundamentally, that means addressing customers’ needs in a friendly and productive fashion. While attitude has a lot to... MORE
5 Steps to Becoming a Customer Service Leader
Providing customer service is an age-old practice that has been around since the advent of commerce. Over the years, we’ve seen customer service evolve as technologies and companies have... MORE