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How to Provide Great Customer Service Through Social Media customer-service Operations You can't be everywhere. Daniel Scheltinga From the Editor's Desk
Jan 07

Customer Service

Twitter reception desk
You can't be everywhere.

How to Provide Great Customer Service Through Social Media
Social media sites such as Facebook and Twitter have evolved to become more than just platforms for sharing, marketing and advertising. Increasingly, consumers are also using social media to... MORE
  • Daniel Scheltinga
  • Estimated reading time: 5 min read

  • Hummy's
    Highlights

    1Time is of the essence. 2Monitor your volume. 3Some issues need addressed over the phone.
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Amazing Customer Service Starts With Amazing Business Management customer-service Operations It starts at the top! Owen Andrew From the Editor's Desk
Jan 07

Customer Service

Three business people reviewing documents
It starts at the top!

Amazing Customer Service Starts With Amazing Business Management
It’s no secret that all businesses should have great customer service. Fundamentally, that means addressing customers’ needs in a friendly and productive fashion. While attitude has a lot to... MORE
  • Owen Andrew
  • Estimated reading time: 3 min read

  • Hummy's
    Highlights

    1Determine the issues customers could experience. 2The right tool makes for a better solution. 3Your business is never perfect.
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5 Steps to Becoming a Customer Service Leader customer-service Operations Customer-centric, 24/7 Eric Camulli From the Editor's Desk
Jan 06

Customer Service

Customer-centric, 24/7

5 Steps to Becoming a Customer Service Leader
Providing customer service is an age-old practice that has been around since the advent of commerce. Over the years, we’ve seen customer service evolve as technologies and companies have... MORE
  • Eric Camulli
  • Estimated reading time: 3 min read

  • Hummy's
    Highlights

    1The most important person in the world? Your customer. 2Be a constant learner and absorb best practices. 3Great customer service -100% consistent or not at all.
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