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4 Ways to Build Loyalty Through Customer Experience

May 05

Customer Service

Startups-Woman Flower Shop Owner outside her shop
The process of building a loyal customer base is different for every business — including yours. What you can offer your customers to keep them coming back depends on... MORE
  • Liz Greene
  • Estimated reading time: 4 min read

  • Hummy's
    Highlights

    1Personalize your customer service. 2Ask for and implement customer feedback. 3Respond to questions and complaints quickly and calmly.
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How To Test Your Customer Service Culture In 10 Seconds (And How To Fix It If You Fail) customer-service Operations Your customer is all-important Micah Solomon From the Editor's Desk
May 05

Customer Service

Customer Service- We are here to help
Your customer is all-important

How To Test Your Customer Service Culture In 10 Seconds (And How To Fix It If You Fail)
Great customer service isn’t accomplished by just hiring nice people; it’s created by the culture you set.GO TO ARTICLE
  • From the Editor's Desk

  • Hummy's
    Highlights

    1Test out if you have a customer-oriented culture. 2Internally promote customer importance. 3If your strategy doesn't work, start fresh.
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Profile of a Customer Experience Success customer-service Operations Go above and beyond From the Editor's Desk
Feb 02

Customer Service

Autumnal park with lake
Go above and beyond

Profile of a Customer Experience Success
In today’s competitive business environment, companies must differentiate themselves in order to succeed. Josh Linkner, CEO of Detroit Venture Partners, writes that while product excellence is essential and expected, “only... MORE
  • From the Editor's Desk
  • Estimated reading time: 2 min read

  • Hummy's
    Highlights

    1A few customer perks go a long way. 2Keeping clients delighted is worth the effort. 3Word of mouth is still the best advertising.
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5 FAQs on Using Social Media for Customer Service customer-service Operations Solve my problem, #nowplease! Heike Young From the Editor's Desk
Jan 28

Customer Service

Dozens of social media icons haphazardly arranged
Solve my problem, #nowplease!

5 FAQs on Using Social Media for Customer Service
In this interview with Ben Conoley, lead analyst at ExactTarget Marketing Cloud, we discuss social media customer service best practices for any size business. Heike: Between Facebook and Twitter,... MORE
  • Heike Young
  • Estimated reading time: 3 min read

  • Hummy's
    Highlights

    1Customers expect customer service via FB and Twitter. 2A great platform to get feedback, and give thanks too. 3You can see how and where users discuss your brand.
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Customer Service: Cost Center or Brand Builder? customer-service Operations Raising the bar From the Editor's Desk
Jan 22

Customer Service

Customer Service-concept on blackboard
Raising the bar

Customer Service: Cost Center or Brand Builder?
Customer service can serve two vastly different functions depending on your strategy. If your customer service is adequate, you’ll achieve satisfactory results, but if it is extraordinary, you can achieve fierce brand loyalty and... MORE
  • From the Editor's Desk
  • Estimated reading time: 2 min read

  • Hummy's
    Highlights

    1Amazing service is a way to stand out. 2The more tailored the experience the better. 3Re-think your metrics to gauge satisfaction.
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How to Respond to an Angry Customer via Social Media customer-service Operations Hint: Don't fire back From the Editor's Desk
Jan 21

Customer Service

Marketing-Red hartebeest dual in dust
Hint: Don't fire back

How to Respond to an Angry Customer via Social Media
The Internet is a place where the impact of words and ideas is magnified, which makes it such a powerful medium for brand awareness, good customer service and social... MORE
  • From the Editor's Desk
  • Estimated reading time: 2 min read

  • Hummy's
    Highlights

    1Clients watch how you deal with public complaints. 2Favor direct communication to resolve the matter. 3Show more care in your reply than the complainer did.
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5 Things You Need to Know Before Purchasing a Business Phone System customer-service Operations A step every startup must take John Kinskey From the Editor's Desk
Jan 15

Customer Service

Customer Service: Happy Co-workers Wearing Headsets Working In Call Center
A step every startup must take

5 Things You Need to Know Before Purchasing a Business Phone System
With a mobile phone in your hand, the task of choosing a phone system might seem unnecessary in the early stages of your business, but it’s actually very important.... MORE
  • John Kinskey
  • Estimated reading time: 3 min read

  • Hummy's
    Highlights

    1It's vital to appear professional from the start. 2Customers prefer to directly access a person. 3Even in a virtual office, get a pro phone service.
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5 Simple Ways to Stay in Front of Your Customers customer-service Operations Customer service is changing Jeffrey Hayzlett From the Editor's Desk
Jan 13

Customer Service

Customer Service-Business man climbs form to increase his client satisfaction rating
Customer service is changing

5 Simple Ways to Stay in Front of Your Customers
Years ago, a typical business relationship looked something like this: A customer would come into your business, make a purchase, and then leave. She would only return when she... MORE
  • Jeffrey Hayzlett
  • Estimated reading time: 3 min read

  • Hummy's
    Highlights

    1Go to where they are. 2Know who they are. 3Ask questions.
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Live Chat as a Serious Contender customer-service Operations Live chat is on the rise Ross Dudley From the Editor's Desk
Jan 12

Customer Service

Diverse business people working in support center
Live chat is on the rise

Live Chat as a Serious Contender
With services going ever more digital, live chat is increasingly seen as the most effective channel for responding to customer queries, but is still only an emerging capability for... MORE
  • Ross Dudley
  • Estimated reading time: 4 min read

  • Hummy's
    Highlights

    1Real-time service goes a long way. 2Use automated responses cautiously. 3Empower your staff.
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The Cardinal Sins Of Customer Service—And How To Fix Them customer-service Operations Ways to make your customer happier John Goodman From the Editor's Desk
Jan 07

Customer Service

Ways to make your customer happier

The Cardinal Sins Of Customer Service—And How To Fix Them
A recent projectable national study confirms much of what you probably suspect—that even though many companies claim they are emphasizing service, service is actually getting worse. Why? Companies often... MORE
  • John Goodman
  • Estimated reading time: 3 min read

  • Hummy's
    Highlights

    1Keep it simple. 2Technology can hurt or help. 3Empower your representitives.
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