The process of building a loyal customer base is different for every business — including yours. What you can offer your customers to keep them coming back depends on... MORE
How To Test Your Customer Service Culture In 10 Seconds (And How To Fix It If You Fail)
Great customer service isn’t accomplished by just hiring nice people; it’s created by the culture you set.GO TO ARTICLE
Profile of a Customer Experience Success
In today’s competitive business environment, companies must differentiate themselves in order to succeed. Josh Linkner, CEO of Detroit Venture Partners, writes that while product excellence is essential and expected, “only... MORE
5 FAQs on Using Social Media for Customer Service
In this interview with Ben Conoley, lead analyst at ExactTarget Marketing Cloud, we discuss social media customer service best practices for any size business. Heike: Between Facebook and Twitter,... MORE
Customer Service: Cost Center or Brand Builder?
Customer service can serve two vastly different functions depending on your strategy. If your customer service is adequate, you’ll achieve satisfactory results, but if it is extraordinary, you can achieve fierce brand loyalty and... MORE
How to Respond to an Angry Customer via Social Media
The Internet is a place where the impact of words and ideas is magnified, which makes it such a powerful medium for brand awareness, good customer service and social... MORE
5 Things You Need to Know Before Purchasing a Business Phone System
With a mobile phone in your hand, the task of choosing a phone system might seem unnecessary in the early stages of your business, but it’s actually very important.... MORE
5 Simple Ways to Stay in Front of Your Customers
Years ago, a typical business relationship looked something like this: A customer would come into your business, make a purchase, and then leave. She would only return when she... MORE
Live Chat as a Serious Contender
With services going ever more digital, live chat is increasingly seen as the most effective channel for responding to customer queries, but is still only an emerging capability for... MORE
The Cardinal Sins Of Customer Service—And How To Fix Them
A recent projectable national study confirms much of what you probably suspect—that even though many companies claim they are emphasizing service, service is actually getting worse. Why? Companies often... MORE
How to Start a Business: The Ultimate Free Guide
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