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How To Test Your Customer Service Culture In 10 Seconds (And How To Fix It If You Fail) customer-service Operations Your customer is all-important Micah Solomon From the Editor's Desk
May 05

Customer Service

Customer Service- We are here to help
Your customer is all-important

How To Test Your Customer Service Culture In 10 Seconds (And How To Fix It If You Fail)

Great customer service isn’t accomplished by just hiring nice people; it’s created by the culture you set.GO TO ARTICLE
Creating a Healthy Corporate Culture management Operations A good culture can motivate employees Eagle's Flight From the Editor's Desk
Apr 12

Management

Leadership-School of Blue Fish follow red fish concept
A good culture can motivate employees

Creating a Healthy Corporate Culture

The definition of a healthy corporate culture varies depending on who you talk to, but you’ll know it when you see it—employee engagement instead of withdrawal.GO TO ARTICLE
What Benefits You Should Offer, Post-Healthcare Act human-resources Operations Options for small businesses From the Editor's Desk
Feb 27

Human Resources

American flag and a group of business people spread across it
Options for small businesses

What Benefits You Should Offer, Post-Healthcare Act

Health insurance. What used to be the cornerstone of an employee’s benefits package has become prohibitively expensive for many small companies to provide. The annual cost of covering a single... MORE
Offer Employees a Challenge and Improve Engagement management Operations Help retain top talent Inc's Partners - Capital One From the Editor's Desk
Feb 26

Management

In a rut/Running in circles
Help retain top talent

Offer Employees a Challenge and Improve Engagement

The opportunity to contribute one’s innate abilities and master new skills is the main driver of employee engagement and satisfaction, according to a Harvard study.GO TO ARTICLE
How to Bring Out the Best in Your Management Style management Operations Which of the four types are you? Tony Alessandra From the Editor's Desk
Feb 13

Management

Getting the goal/winning a race illustration
Which of the four types are you?

How to Bring Out the Best in Your Management Style

If you’re a manager, you should be very aware of your management style and how it can affect others. Being conscious of the extremes of your behavioral type will... MORE
Why Inclusive Leadership Should Become the New Normal management Operations Stay curious and open to input Shirley Engelmeier From the Editor's Desk
Feb 03

Management

Leadership-businessman presses interface
Stay curious and open to input

Why Inclusive Leadership Should Become the New Normal

An inclusive leader is one who is able to skillfully “leverage employee insights and inputs to make positive change,” according to Shirley Engelmeier, CEO of InclusionINC. She emphasizes that... MORE
10 Small Business Management Books to Read This Year management Operations Leaders are readers Ivana Taylor From the Editor's Desk
Feb 03

Management

Management-Thailand Grand Canyon
Leaders are readers

10 Small Business Management Books to Read This Year

Successful management for small business owners is about identifying the right things to do, building a team, and then pulling them together to accomplish those things. When done well,... MORE
Profile of a Customer Experience Success customer-service Operations Go above and beyond From the Editor's Desk
Feb 02

Customer Service

Autumnal park with lake
Go above and beyond

Profile of a Customer Experience Success

In today’s competitive business environment, companies must differentiate themselves in order to succeed. Josh Linkner, CEO of Detroit Venture Partners, writes that while product excellence is essential and expected, “only... MORE
5 FAQs on Using Social Media for Customer Service customer-service Operations Solve my problem, #nowplease! Heike Young From the Editor's Desk
Jan 28

Customer Service

Dozens of social media icons haphazardly arranged
Solve my problem, #nowplease!

5 FAQs on Using Social Media for Customer Service

In this interview with Ben Conoley, lead analyst at ExactTarget Marketing Cloud, we discuss social media customer service best practices for any size business. Heike: Between Facebook and Twitter,... MORE
Customer Service: Cost Center or Brand Builder? customer-service Operations Raising the bar From the Editor's Desk
Jan 22

Customer Service

Customer Service-concept on blackboard
Raising the bar

Customer Service: Cost Center or Brand Builder?

Customer service can serve two vastly different functions depending on your strategy. If your customer service is adequate, you’ll achieve satisfactory results, but if it is extraordinary, you can achieve fierce brand loyalty and... MORE