How To Start & Grow Your Business

Home Operations Customer Service
The process of building a loyal customer base is different for every business — including yours. What you can offer your customers to keep them coming back depends on... MORE
How To Test Your Customer Service Culture In 10 Seconds (And How To Fix It If You Fail) customer-service Operations Your customer is all-important Micah Solomon From the Editor's Desk
May 05

Customer Service

Customer Service- We are here to help
Your customer is all-important

How To Test Your Customer Service Culture In 10 Seconds (And How To Fix It If You Fail)

Great customer service isn’t accomplished by just hiring nice people; it’s created by the culture you set.GO TO ARTICLE
Profile of a Customer Experience Success customer-service Operations Go above and beyond From the Editor's Desk
Feb 02

Customer Service

Autumnal park with lake
Go above and beyond

Profile of a Customer Experience Success

In today’s competitive business environment, companies must differentiate themselves in order to succeed. Josh Linkner, CEO of Detroit Venture Partners, writes that while product excellence is essential and expected, “only... MORE
5 FAQs on Using Social Media for Customer Service customer-service Operations Solve my problem, #nowplease! Heike Young From the Editor's Desk
Jan 28

Customer Service

Dozens of social media icons haphazardly arranged
Solve my problem, #nowplease!

5 FAQs on Using Social Media for Customer Service

In this interview with Ben Conoley, lead analyst at ExactTarget Marketing Cloud, we discuss social media customer service best practices for any size business. Heike: Between Facebook and Twitter,... MORE
Customer Service: Cost Center or Brand Builder? customer-service Operations Raising the bar From the Editor's Desk
Jan 22

Customer Service

Customer Service-concept on blackboard
Raising the bar

Customer Service: Cost Center or Brand Builder?

Customer service can serve two vastly different functions depending on your strategy. If your customer service is adequate, you’ll achieve satisfactory results, but if it is extraordinary, you can achieve fierce brand loyalty and... MORE
How to Respond to an Angry Customer via Social Media customer-service Operations Hint: Don't fire back From the Editor's Desk
Jan 21

Customer Service

Marketing-Red hartebeest dual in dust
Hint: Don't fire back

How to Respond to an Angry Customer via Social Media

The Internet is a place where the impact of words and ideas is magnified, which makes it such a powerful medium for brand awareness, good customer service and social... MORE
5 Things You Need to Know Before Purchasing a Business Phone System customer-service Operations A step every startup must take John Kinskey From the Editor's Desk
Jan 15

Customer Service

Customer Service: Happy Co-workers Wearing Headsets Working In Call Center
A step every startup must take

5 Things You Need to Know Before Purchasing a Business Phone System

With a mobile phone in your hand, the task of choosing a phone system might seem unnecessary in the early stages of your business, but it’s actually very important.... MORE
5 Simple Ways to Stay in Front of Your Customers customer-service Operations Customer service is changing Jeffrey Hayzlett From the Editor's Desk
Jan 13

Customer Service

Customer Service-Business man climbs form to increase his client satisfaction rating
Customer service is changing

5 Simple Ways to Stay in Front of Your Customers

Years ago, a typical business relationship looked something like this: A customer would come into your business, make a purchase, and then leave. She would only return when she... MORE
Live Chat as a Serious Contender customer-service Operations Live chat is on the rise Ross Dudley From the Editor's Desk
Jan 12

Customer Service

Diverse business people working in support center
Live chat is on the rise

Live Chat as a Serious Contender

With services going ever more digital, live chat is increasingly seen as the most effective channel for responding to customer queries, but is still only an emerging capability for... MORE
The Cardinal Sins Of Customer Service—And How To Fix Them customer-service Operations Ways to make your customer happier John Goodman From the Editor's Desk
Jan 07

Customer Service

Ways to make your customer happier

The Cardinal Sins Of Customer Service—And How To Fix Them

A recent projectable national study confirms much of what you probably suspect—that even though many companies claim they are emphasizing service, service is actually getting worse. Why? Companies often... MORE