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Organizations across all industries are undertaking “digital transformation” projects. But, what exactly is it? And, are they doing it right? At it’s core, Digital Transformation is driven by the... MORE
4 Ways to Build Loyalty Through Customer Experience customer-service Operations Customer experience is key Liz Greene
May 05

Customer Service

Startups-Woman Flower Shop Owner outside her shop
Customer experience is key

4 Ways to Build Loyalty Through Customer Experience

The process of building a loyal customer base is different for every business — including yours. What you can offer your customers to keep them coming back depends on... MORE
What Exactly Is Benchmarking? management Operations A source of competitive advantage. David Tang
Mar 21

Management

City benches in mist at night
A source of competitive advantage.

What Exactly Is Benchmarking?

Benchmarking is a very powerful tool many organizations use to not only measure and gauge their performance against competition, but also to push themselves to be best-in-class.  Benchmarking is... MORE
What Leadership Qualities Drive Organizational Effectiveness? management Operations Indicators to organizational performance David Tang
Mar 08

Management

Leadership-Guy with backpack on top of boulder
Indicators to organizational performance

What Leadership Qualities Drive Organizational Effectiveness?

A few decades ago, faculty members at the University of Michigan were researching the major indicators of effective organizational performance.  What came from this research was an incredibly useful model for... MORE
What’s Limiting Your Organization? management Operations Find and eliminate your constraints. David Tang
Mar 01

Management

Growth/Startup /Sprout growing out of concrete
Find and eliminate your constraints.

What’s Limiting Your Organization?

The Theory of Constraints (TOC) is a methodology for identifying the most important limiting factor—i.e. constraint—and systematically improving it.  It was developed by Dr. Eliyahu Goldratt, introduced in 1984... MORE
How Systems Thinking Makes You An Effective Leader management Operations Ensure your company works together Elli St.George Godfrey From the Editor's Desk
Oct 09

Management

Ensure your company works together

How Systems Thinking Makes You An Effective Leader

There was a time when people thought of businesses as some sort of machine. However, people are not very good cogs. They are just too likely to have their... MORE
Improvisational Acting Might Make You a Better Leader management Operations Be the leader others want to follow Izzy Gesell From the Editor's Desk
Sep 22

Management

Leadership-if your actions inspire others to dream more
Be the leader others want to follow

Improvisational Acting Might Make You a Better Leader

Have you considered trying improv theater to develop your leadership skills? It turns out that many of the same traits you need to be a good leader are developed... MORE
Communication Skills to Help Managers Lead Well management Operations Tuning up communication Kevin Ready From the Editor's Desk
Sep 10

Management

Group of Corporate People Having a Business Conversation
Tuning up communication

Communication Skills to Help Managers Lead Well

So-called “soft skills” have become increasingly recognized as valuable currency in the modern business environment. In an article on Forbes.com, Kevin Ready writes that a good communicator can get... MORE
Hiring Tips for Employers management Operations Google's hiring methods revealed From the Editor's Desk
May 20

Management

Competition between business partners climbing rock wall
Google's hiring methods revealed

Hiring Tips for Employers

To hire the best people, you need to become better at screening, interviewing and evaluating candidates.GO TO ARTICLE
Top 10 Legal Mistakes Small Businesses Make legal Operations The most common legal missteps Aileron Contributor From the Editor's Desk
May 15

Legal

Legal-Lawyer and the law with a justice scale made of brass gold metal on a glowing background
The most common legal missteps

Top 10 Legal Mistakes Small Businesses Make

Don’t cut corners on legal advice with your startup. Here are the 10 ways ignorance of the law can hurt you.GO TO ARTICLE